Privacy Policy
Meqaat Travel (“we”, “us”, “our”) is committed to protecting your personal data. This policy explains what we collect, why, who we share it with and your rights under the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
Who we are
Meqaat Travel is the data controller for the personal data described here. meqaat.co.uk, registered office 30 Romford Road, Stratford, London E15 4BZ. Phone 020 8178 8400. Email [email protected].
What personal data we collect
When you enquire, book or travel with us we may collect:
- Identity details: full name as on passport, date of birth, gender, nationality, passport number, issue and expiry dates, and a passport-style photograph.
- Contact details: postal address, email address, phone and WhatsApp number.
- Booking details: travel dates, departure airport, hotel choices, names and details of everyone travelling in your party, and any special requirements.
- Payment details: card or bank details are processed by our payment provider. We do not store full card numbers.
- Health information: only where you tell us about a medical condition, mobility need or dietary requirement so we can arrange suitable accommodation or assistance, and vaccination certificates required by Saudi Arabia.
- Religious information: by the nature of our service, booking Hajj or Umrah indicates your religious belief. We process this only to provide the service you have asked for.
- Communications: emails, WhatsApp messages, call notes and reviews you leave.
- Website data: IP address, browser, pages visited and cookies. See our Cookies Policy.
Why we use your data and our lawful basis
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To give you a quote and arrange your booking |
Performance of a contract, or taking steps before entering one |
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To apply for your visa and register you on Nusuk |
Performance of a contract; legal obligation |
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To pass your details to airlines, hotels and transport providers |
Performance of a contract |
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Health and religious data (special category) |
Explicit consent, and where necessary to provide the service you have requested (Article 9(2)(a) UK GDPR). You may withdraw consent, but we may then be unable to provide the booking. |
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To contact you about your booking before and during travel |
Performance of a contract; legitimate interests |
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To send offers and news about future Umrah and Hajj packages |
Consent (you can opt out at any time) |
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To keep records for accounting, ATOL and tax |
Legal obligation |
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To handle complaints and legal claims |
Legitimate interests; legal obligation |
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To improve our website and services |
Legitimate interests |
Who we share your data with
- Airlines, hotels, ground transport and Ziyarat providers needed to fulfil your booking.
- The Saudi Ministry of Hajj and Umrah and the Nusuk platform, for visa and Hajj registration.
- Visa processing agents authorised by the Saudi authorities.
- Our payment provider and our bank.
- The Civil Aviation Authority (ATOL) where required.
- Our accountants, insurers, IT and email providers, and professional advisers.
- Government, law enforcement or regulators where the law requires.
We do not sell your personal data to anyone.
